Privacy Policy
Who we are
We are a UK-based, family-run creative agency offering services including web design, branding, photography, content creation, and digital marketing. You can contact us at:
Email: admin@hexivox.com
Phone: 07359949371
Address: 47 Chestnut Way, Scunthorpe, DN16 2HA
Our website address is: http://hexivox.com.
What Information We Collect
We may collect and process the following types of personal data:
Contact information – name, email address, phone number
Business details – company name, website URL, project briefs
Technical data – IP address, browser type, pages visited (via cookies)
Payment information – if you purchase services directly through us
Images and media – if you participate in photoshoots or submit files for projects
How We Use Your Information
We use your data to:
Respond to enquiries and provide quotes
Deliver contracted services
Process payments and invoices
Send project updates or administrative emails
Improve our website and services
Maintain business records as required by law
We do not sell or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
Under GDPR, our legal bases for collecting and using personal data include:
Consent – where you’ve actively given us permission
Contract – when processing is necessary to deliver a service
Legal obligation – for recordkeeping, tax, or compliance
Legitimate interest – to improve our services and communicate effectively
Data Retention
We only keep your personal data as long as necessary:
For service delivery and legal compliance
To maintain business records (typically up to 7 years)
Or until you request deletion (where legally permitted)
Your Rights
You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict how your data is processed
Withdraw consent at any time
Lodge a complaint with the ICO (UK Information Commissioner’s Office)
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Our website uses cookies to improve performance and user experience. You can control or disable cookies in your browser settings. See our Cookie Policy for more detail.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded Content From Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Data Security
We take appropriate measures to protect your personal data using:
Secure servers and encrypted communications
Strong passwords and access controls
Regular software updates and security audits
Third-Party Services
We may use trusted providers (e.g., payment processors, hosting platforms) to support our services. These providers are GDPR-compliant and only access your data as necessary.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted here, with the effective date clearly stated.
